Fax to Fax
Fax to E-mail
Billing and Payment
Models and Fax Manufacturers may differ, however, if you do not see a "program" button on your fax machine you may have to press the "function" button to program a "one touch key". The procedure is usually very simple and can be accomplished in a few minutes with your fax manual, even if you have never done this before.Advanced Programming...
Program the "one touch key" for speed dialing as always, but before entering it in, add a 18 second pause (which may require a call to fax manufacturer). Then set the one touch key for chain dialing to complete programming.
You can also achieve the same result by pressing the pause button 3 or 4 times, depending on how long your pause button is set for. It should equal to 18 seconds minimum.
How does the recipient view the message, is there special software required?
A.The message can be easily viewed in Netscape mail as an attachment. No software is required. A message is inserted into every E-mail to give your recipient a guide to viewing his Fax to E-mail.
How many resends are there for a fax that does not go through?
A.The F@xMate Broadcast Fax service will resend a fax 3 times before going on to the next record in your database. After the Broadcast Fax is over, all remaining fax numbers go through a final resend operation which retries each fax number two times. Therefore, a fax number with a negative response stated in your report has been resent 5 times without success.
Does F@xMate provide cover pages?
A. No. You must create your own with your desired variables. However, F@xMate includes a fax header which includes the recipient's full name and company name.
Can I personalize my cover page?
A.You can include any two variables in your cover page from your database in the following format:
Name: (in bold: to know the name of the variable)
namenamenamenamename (in regular fonts: to let us know how many spaces you want for the field)
What does the F@xMate Service do with my database after the Broadcast?
A.The file containing your database is destroyed after each Broadcast Fax. Your database is confidential information which the F@xMate service does not use for any other commercial purpose, other than carrying out your Broadcast Fax.
Fax to E-mail is the only service where the time it takes for the F@xMate system to receive the fax is charged. The time it takes to receive a fax is very often equivalent to the time it takes to send one.
(Charges are computed to the nearest six seconds.)